Fix POP3_RESPONSE_ERROR

Hi, I am going to discuss resolution for the You receive error (Client response invalid error) 0x800cc90 or 0x800ccc18 when you try ro log on to MIcrosoft Excchange Server with Outlook Express by using Password Authenticationan.

SYMPTOMS
When you try to log on to Microsoft Exchange Server with Outlook Express by using Secure Password Authentication, you may see the following error messages in Microsoft Outlook Express. Look in the Details of the Error tab after failing to connect.
* Unable to logon to the server using Distributed Password Authentication.
Account:'Company POP3 Server Accnt.',
Server: 'server.company.com',
Protocol: POP3,
Server Response: '-ERR The AUTH protocol exchange was canceled by the client.',Port: 110, Secure(SSL): NO, Server Error: 0x800ccc90, Error Number: 0x800ccc18
On the Exchange Server computer you will see the following Event IDs:
Application event log error:
13005 MSExchange Pop3 Authentication
Logon attempt by NTDomian\User from 157.57.148.24 to NtDomain/User has failed: EcGetMailboxDN() call failed with error The requested mailbox is not available on this server.

11310 MSExchange Pop3 Authentication
The following error occurred: The requested mailbox is not available on this server.

CAUSE

Either the Outlook Express POP3 client is not able to access the mailbox because it does not exist or there is a custom recipient in the Exchange Server organization that has the same alias as you do, and Exchange Server is attempting to access the custom recipient before accessing your mailbox.

WORKAROUND

In Outlook Express, try using Clear Text, which is the Log on using option under the Servers tab of the mail account.

To do so:
1. On the Tools menu, click Accounts. This will bring up several tabs.
2. If you select any listed mail account, the properties will have a Servers tab with the Log on using option.
3. Select the Clear Text option.
If this works, then you were trying to access a non-existent mailbox or the wrong mailbox. If this does not work, then the administrator needs to check for and remove the custom recipient.

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Email Won't Send - Common Causes

There are a number of reports from users that Outlook won't send mail. In most cases, they are using Outlook 2003, but Outlook 2002 is affected in some cases.

Before you can fix the problem, you need to identify the cause.

The probable causes are:

1. An add-in that marks items read if you view the Outbox.
2. Not authenticating properly with the mail server.
3. No default email account set.
4. Using a program that access the pst or ost data, such as MSN Desktop Search.
5. An antispam or antivirus scanner is scanning outgoing mail.


Troubleshooting

First, check the Send/Receive progress dialog for error codes. Browse to Tools, Send/Receive, Send/Receive settings, Show progress and click on the error tab. The error will resemble this, with a different error number and possibly a better explanation than "unknown error"

Task ' - Sending' reported error (0x80040119) : 'Unknown Error 0x80040119

See What does this error mean? for the reasons for some of the error codes. (If you need the text of the error code, you can select any error and use Ctrl+C to copy it.)

To fix or rule out:

Cause #1: An add-in that marks items read if you view the Outbox.
# Symptom: you look at the mail in the Outbox and it's not bolded
# Quick Fix: Stop looking in the Outbox.
# See Outlook: After viewing the Outbox, e-mail won't send.
Cause #2: Not authenticating properly with the mail server.
# Check your account settings.
# Tools, E-mail accounts, View or Change existing accounts. Double click on the account and click More Settings.
# Check your settings on the Outgoing server tab. Generally, enabling authentication before sending won't cause problems.
# Do not enable SPA unless your mail server requires it.
Cause #3 No default email account set.
# Symptoms include being able to reply but not send new mail.
# This is may happen when you use a preconfigured script provided by the mail server administrator to set up your account.
# Go to Tools, E-mail accounts, View or Change existing accounts. Verify an account is set as default.
Cause #4: Using a program that access the pst or ost data.
# Symptom: Mail sends at first, then hangs in mailbox
# Send and Receive error code is: Task ' - Sending' reported error (0x80040119) : 'Unknown Error 0x80040119
# See http://support.microsoft.com/?kbid=814441
# Restarting Outlook (after verifying it closed completely in Task manager) may allow the mail to send. otherwise:
# Reboot and disable the problem program before starting Outlook.
# If it continues to cause problems (such as send works for awhile after restarting Outlook, then stops), uninstall the software.

Programs that have prevented mail from sending for me include the following (but are not limited to these programs):
# MSN Desktop Search
# MAPILab's Attachment Processor
# NewsGator (v2.5 only)

If you discover other programs cause mail to hang in the Outbox, please let us know.

Cause #5: An antispam or antivirus scanner is scanning outgoing mail.
# Norton antispam plugin is one such program that will cause this problem, but it's not the only one.
# Disable Email scanning in the software.
# Raise the timeout (Tools, Email accounts, View or change existing accounts, More Settings.)
# Check your antispam or antivirus program's website for an update or possible workarounds.

If none of the above are the cause and the account settings look okay, turn on SMTP logging.

To turn on logging, go to Tools, Options, Other, Advanced and add a check to the box beside Enable Logging (troubleshooting). Because logging can cause Outlook to be unstable, initiate a send and receive and once you've reproduced the error, disable logging. Look for the log file at C:\Documents and Settings\\Local Settings\temp\OPMLOG.LOG

More Information

# Outlook: After viewing the Outbox, e-mail won't send
# What does this error mean?
# Tip 264: Email Won't Send from Outlook Tips
# "0x80040119" and "Unknown error" error messages when you try to read, send, receive, or delete e-mail in Outlook (814441)
# How to enable transport logging in Outlook 2002 and Outlook 2003 (300479)
# How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003 (831053) Outlook 2003 RTM only. Check box to Tools, Options, Other, Advanced for Outlook 2003 SP1 and greater. See KB 300479 for SP1.
# What is the Enable logging (troubleshooting) option?

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Duplicate junk e-mail messages appear in the Junk E-mail folder in Outlook 2003

SYMPTOMS
You receive duplicate e-mail messages in your Junk E-mail folder in Microsoft Office Outlook 2003 when all the following conditions are true:
• You have more than one instance of Outlook 2003 running on different computers, and all the instances are configured with the same Microsoft Exchange Server e-mail account.
• The junk e-mail protection level for your e-mail account is set to Safe Lists Only in Outlook 2003.
• Your Exchange Server does not filter incoming e-mail messages.
• All instances of Outlook 2003 use an Exchange Server e-mail account in Cached Exchange Mode.
• The sender of the e-mail message is not in your Safe Senders list in Outlook 2003.
• The sender of the e-mail message is not in your Contacts in Outlook 2003.
• The sender of the e-mail message is not in your Blocked Senders list in Outlook 2003.
• None of the recipients of the e-mail message are in your Trusted Recipients list in Outlook 2003

CAUSE
This problem occurs because Outlook 2003 has the junk e-mail protection level set to Safe Lists Only.

When you create a junk e-mail rule in Outlook 2003 with the junk e-mail protection level set to Safe Lists Only, the restriction structure (SRestriction) causes an Exchange Server that is running without junk e-mail filtering to decide if an e-mail message is junk e-mail or if it is not junk e-mail. Outlook 2003 then processes all the junk e-mail messages on the client side. If there is more than one instance of Outlook 2003 running, multiple copies of the same junk e-mail message can be moved from the Inbox to the Junk Mail folder while duplicates of the junk e-mail messages are created in the Junk E-mail folder.

RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.

Service pack information
This problem is corrected in Microsoft Office 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

830003 Outlook 2003 Hotfix Package: December 17, 2003

APPLIES TO
• Microsoft Office Outlook 2003

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Outlook 2007 - Default Mail Folders

If you send and receive email, you'll want to organize your mail in a way that makes sense to you and helps you locate stored email quickly. Likewise, you'll want a quick and easy way to separate unwanted junk mail from the messages that are important to you.
Outlook makes organizing your mail easy by using folders that can receive and store your mail according to the rules you establish.
You can view your Outlook window by simply clicking on the Mail button. By default, messages will appear on the right side of the Outlook window, but you can reconfigure Outlook to display your messages on the bottom of the Outlook window. To reconfigure the Outlook message window, choose View > Reading Pane and select Bottom. This will place your messages at the bottom of the Outlook window, with the message index directly above it. Folders and links to other utilities, like the calendar will appear on the left side of the Outlook window.
Outlook has a set of default folders, which you cannot delete or change. They are:

• Deleted Items

• Drafts

• Inbox

• Junk E-mail

• Outbox

• RSS Feeds

• Sent Items

• Search Folders
Numbers beside each folder show you how many unviewed items are in each folder. Folders that contain unread items will be highlighted in bold text as well. To view items in a folder, select the folder.
The message index will provide a list of items in the folder. As with the folder list, items that have not yet been viewed will be highlighted in bold text. The message index will also show you an icon that looks like an unopened envelope beside messages you have not yet read. The index will also indicate priority items, any alarms or reminders you have assigned to the message, the name of the sender, the subject line of the email, the date on the message, the size of the message in kilobytes or megabytes, and any categories you have assigned to the message. You can also flag a message that you want to handle at a later time. The flag serves as a visual reminder that additional tasks associated with the message are pending and you should not delete the message without handling the outstanding items.

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How to Save password setting not retained in Outlook or Outlook Express

SYMPTOMS
When you connect to your Internet service provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you chose to save the password. Entering the correct password again does not resolve the issue.

CAUSE
This issue occurs for one or more of the following reasons:
• You have a corrupted Outlook profile or a corrupted Outlook Express identity.
• There are conflicts with add-ins or with antivirus software.
• The registry contains incorrect information for the Protected Storage System Provider subkey for the user account in Windows XP, in Windows 2000, and in Outlook 2003 or earlier versions of Outlook.

RESOLUTION
To resolve this issue, use the following methods. The first method is intended for a general audience, including beginning computer users. The rest of the methods require more advanced computer knowledge.

Method 1: Create a new Outlook profile or a new Outlook Express identity
The first thing that you should try is to create a new Outlook profile if you are using Outlook or to create a new Outlook Express identity if you are using Outlook Express. To do this, see either the "Create a new Outlook Profile" section or the "Create a new Outlook Express identity"

Create a new Outlook Profile
Create a new Outlook profile, and then configure the new profile to use the personal folders (.pst) file that was used by the damaged profile. To do this, follow these steps:
1. Locate the .pst file

To locate the .pst file that your profile uses, follow these steps for the version of Outlook that you are using.

For Microsoft Office Outlook 2007
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the E-mail tab, click your e-mail account.
4. In the Account settings dialog box, under Selected e-mail account delivers new e-mail messages to the following location, you will see the path and the file name for the .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following:
C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
5. Note the path and the file name for the .pst file that is associated with your e-mail profile.

For Microsoft Office Outlook 2003 and Microsoft Outlook 2002
1. Start Outlook.
2. On the Tools menu, click Options.
3. On the Mail Setup tab, click Data Files.
4. Note the path and the file name for each .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following:
C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
2. Create a new e-mail profile in Outlook

After you locate the .pst files, create a new e-mail profile in Outlook. To do this, follow these steps.

For Outlook 2007
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. Click the E-mail tab, and then click New.
4. Follow the instructions in the Add New E-mail Account wizard to create the new account.

Note If you do not have the account information that the Add New E-mail Account wizard requires, view the settings for your existing account. To do this, click the account on the E-mail tab in the Account Settings dialog box, and then click Change. Note each setting in the Internet E-mail Settings dialog box.

If you do not know the password for your e-mail account, contact your Internet service provider (ISP). Or, if your mailbox is not associated with your ISP, contact the network administrator of the server on which your mailbox is located for help with your password.

Configure the new profile to use the .pst file that was used by the damaged profile

After you create the new profile in Outlook, configure the new profile to use the .pst file that was used by the damaged profile. To do this, follow the steps for the version of Outlook that you are using.

For Outlook 2007
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the E-mail tab, click your e-mail account.
4. Click Change Folder under Selected e-mail account delivers new e-mail messages to the following location at the bottom of the Account Settings dialog box.
5. Click New Outlook Data File, click Office Outlook Personal Folders File, and then click OK.
6. Locate and then click the .pst file that was used by the damaged profile, and then click OK.

For Outlook 2003 and Outlook 2002
1. Start Outlook.
2. On the Tools menu, click Options.
3. On the Mail Setup tab, click E-mail accounts, click View or change existing e-mail accounts, and then click Next.
4. Click New Outlook Data File, click Personal Folders file (.pst) under Types of storage, and then click OK.
5. Locate and then click the .pst file that you want to use, and then click OK two times.
Note If you want to use more than one .pst file, repeat steps 4 and 5 for each .pst file that you want to use with the new e-mail profile.
6. In the Deliver new e-mail to the following location list, click Personal Folders, and then click Finish.
7. Click OK if you receive the following message:
You have changed the default deliver location for your e-mail. This will change the location of the Inbox, Calendar, and other folders. These changes will take effect the next time that you start Outlook.
8. On the File menu, click Exit.
9. Start Outlook. Then, click Yes to update the Outlook Bar shortcuts to point to the .pst files if you receive the following message:
The location that messages are delivered to has changed for this user profile. To complete this operation, you may need to copy the contents of the old Outlook folders to the new Outlook folders. For information about how to complete the change of your mail delivery location, see Microsoft Outlook Help. Some of the shortcuts on the Outlook Bar may no longer work. Do you want Outlook to re-create your shortcuts?

Create a new Outlook Express identity
To create a new Outlook Express identity, follow these steps:
1. On the File menu in Outlook Express, point to Identities, and then click Add New Identity.

Or, on the File menu, point to Identities, click Manage Identities, and then click New. The New Identity dialog box will open.
2. Type your name in theType Your name box.
3. Click to select the Require Password check box if you want to set a password for this identity, and then click OK.
4. Click Yes in the Identity Added dialog box. Outlook Express asks whether you want to log on as a new user.

If you click Yes, you will be prompted for information about your Internet connection. If you click No, the current user remains logged on.

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