Email Won't Send - Common Causes

There are a number of reports from users that Outlook won't send mail. In most cases, they are using Outlook 2003, but Outlook 2002 is affected in some cases.

Before you can fix the problem, you need to identify the cause.

The probable causes are:

1. An add-in that marks items read if you view the Outbox.
2. Not authenticating properly with the mail server.
3. No default email account set.
4. Using a program that access the pst or ost data, such as MSN Desktop Search.
5. An antispam or antivirus scanner is scanning outgoing mail.


Troubleshooting

First, check the Send/Receive progress dialog for error codes. Browse to Tools, Send/Receive, Send/Receive settings, Show progress and click on the error tab. The error will resemble this, with a different error number and possibly a better explanation than "unknown error"

Task ' - Sending' reported error (0x80040119) : 'Unknown Error 0x80040119

See What does this error mean? for the reasons for some of the error codes. (If you need the text of the error code, you can select any error and use Ctrl+C to copy it.)

To fix or rule out:

Cause #1: An add-in that marks items read if you view the Outbox.
# Symptom: you look at the mail in the Outbox and it's not bolded
# Quick Fix: Stop looking in the Outbox.
# See Outlook: After viewing the Outbox, e-mail won't send.
Cause #2: Not authenticating properly with the mail server.
# Check your account settings.
# Tools, E-mail accounts, View or Change existing accounts. Double click on the account and click More Settings.
# Check your settings on the Outgoing server tab. Generally, enabling authentication before sending won't cause problems.
# Do not enable SPA unless your mail server requires it.
Cause #3 No default email account set.
# Symptoms include being able to reply but not send new mail.
# This is may happen when you use a preconfigured script provided by the mail server administrator to set up your account.
# Go to Tools, E-mail accounts, View or Change existing accounts. Verify an account is set as default.
Cause #4: Using a program that access the pst or ost data.
# Symptom: Mail sends at first, then hangs in mailbox
# Send and Receive error code is: Task ' - Sending' reported error (0x80040119) : 'Unknown Error 0x80040119
# See http://support.microsoft.com/?kbid=814441
# Restarting Outlook (after verifying it closed completely in Task manager) may allow the mail to send. otherwise:
# Reboot and disable the problem program before starting Outlook.
# If it continues to cause problems (such as send works for awhile after restarting Outlook, then stops), uninstall the software.

Programs that have prevented mail from sending for me include the following (but are not limited to these programs):
# MSN Desktop Search
# MAPILab's Attachment Processor
# NewsGator (v2.5 only)

If you discover other programs cause mail to hang in the Outbox, please let us know.

Cause #5: An antispam or antivirus scanner is scanning outgoing mail.
# Norton antispam plugin is one such program that will cause this problem, but it's not the only one.
# Disable Email scanning in the software.
# Raise the timeout (Tools, Email accounts, View or change existing accounts, More Settings.)
# Check your antispam or antivirus program's website for an update or possible workarounds.

If none of the above are the cause and the account settings look okay, turn on SMTP logging.

To turn on logging, go to Tools, Options, Other, Advanced and add a check to the box beside Enable Logging (troubleshooting). Because logging can cause Outlook to be unstable, initiate a send and receive and once you've reproduced the error, disable logging. Look for the log file at C:\Documents and Settings\\Local Settings\temp\OPMLOG.LOG

More Information

# Outlook: After viewing the Outbox, e-mail won't send
# What does this error mean?
# Tip 264: Email Won't Send from Outlook Tips
# "0x80040119" and "Unknown error" error messages when you try to read, send, receive, or delete e-mail in Outlook (814441)
# How to enable transport logging in Outlook 2002 and Outlook 2003 (300479)
# How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003 (831053) Outlook 2003 RTM only. Check box to Tools, Options, Other, Advanced for Outlook 2003 SP1 and greater. See KB 300479 for SP1.
# What is the Enable logging (troubleshooting) option?

Read more...

How to Save password setting not retained in Outlook or Outlook Express

SYMPTOMS
When you connect to your Internet service provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you chose to save the password. Entering the correct password again does not resolve the issue.

CAUSE
This issue occurs for one or more of the following reasons:
• You have a corrupted Outlook profile or a corrupted Outlook Express identity.
• There are conflicts with add-ins or with antivirus software.
• The registry contains incorrect information for the Protected Storage System Provider subkey for the user account in Windows XP, in Windows 2000, and in Outlook 2003 or earlier versions of Outlook.

RESOLUTION
To resolve this issue, use the following methods. The first method is intended for a general audience, including beginning computer users. The rest of the methods require more advanced computer knowledge.

Method 1: Create a new Outlook profile or a new Outlook Express identity
The first thing that you should try is to create a new Outlook profile if you are using Outlook or to create a new Outlook Express identity if you are using Outlook Express. To do this, see either the "Create a new Outlook Profile" section or the "Create a new Outlook Express identity"

Create a new Outlook Profile
Create a new Outlook profile, and then configure the new profile to use the personal folders (.pst) file that was used by the damaged profile. To do this, follow these steps:
1. Locate the .pst file

To locate the .pst file that your profile uses, follow these steps for the version of Outlook that you are using.

For Microsoft Office Outlook 2007
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the E-mail tab, click your e-mail account.
4. In the Account settings dialog box, under Selected e-mail account delivers new e-mail messages to the following location, you will see the path and the file name for the .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following:
C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
5. Note the path and the file name for the .pst file that is associated with your e-mail profile.

For Microsoft Office Outlook 2003 and Microsoft Outlook 2002
1. Start Outlook.
2. On the Tools menu, click Options.
3. On the Mail Setup tab, click Data Files.
4. Note the path and the file name for each .pst file that is associated with your e-mail profile. For example, the path and the file name may resemble the following:
C:\Documents and Settings\ user_name \Local Settings\Application Data\Microsoft\Outlook\Personal Folders(1).pst
2. Create a new e-mail profile in Outlook

After you locate the .pst files, create a new e-mail profile in Outlook. To do this, follow these steps.

For Outlook 2007
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. Click the E-mail tab, and then click New.
4. Follow the instructions in the Add New E-mail Account wizard to create the new account.

Note If you do not have the account information that the Add New E-mail Account wizard requires, view the settings for your existing account. To do this, click the account on the E-mail tab in the Account Settings dialog box, and then click Change. Note each setting in the Internet E-mail Settings dialog box.

If you do not know the password for your e-mail account, contact your Internet service provider (ISP). Or, if your mailbox is not associated with your ISP, contact the network administrator of the server on which your mailbox is located for help with your password.

Configure the new profile to use the .pst file that was used by the damaged profile

After you create the new profile in Outlook, configure the new profile to use the .pst file that was used by the damaged profile. To do this, follow the steps for the version of Outlook that you are using.

For Outlook 2007
1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the E-mail tab, click your e-mail account.
4. Click Change Folder under Selected e-mail account delivers new e-mail messages to the following location at the bottom of the Account Settings dialog box.
5. Click New Outlook Data File, click Office Outlook Personal Folders File, and then click OK.
6. Locate and then click the .pst file that was used by the damaged profile, and then click OK.

For Outlook 2003 and Outlook 2002
1. Start Outlook.
2. On the Tools menu, click Options.
3. On the Mail Setup tab, click E-mail accounts, click View or change existing e-mail accounts, and then click Next.
4. Click New Outlook Data File, click Personal Folders file (.pst) under Types of storage, and then click OK.
5. Locate and then click the .pst file that you want to use, and then click OK two times.
Note If you want to use more than one .pst file, repeat steps 4 and 5 for each .pst file that you want to use with the new e-mail profile.
6. In the Deliver new e-mail to the following location list, click Personal Folders, and then click Finish.
7. Click OK if you receive the following message:
You have changed the default deliver location for your e-mail. This will change the location of the Inbox, Calendar, and other folders. These changes will take effect the next time that you start Outlook.
8. On the File menu, click Exit.
9. Start Outlook. Then, click Yes to update the Outlook Bar shortcuts to point to the .pst files if you receive the following message:
The location that messages are delivered to has changed for this user profile. To complete this operation, you may need to copy the contents of the old Outlook folders to the new Outlook folders. For information about how to complete the change of your mail delivery location, see Microsoft Outlook Help. Some of the shortcuts on the Outlook Bar may no longer work. Do you want Outlook to re-create your shortcuts?

Create a new Outlook Express identity
To create a new Outlook Express identity, follow these steps:
1. On the File menu in Outlook Express, point to Identities, and then click Add New Identity.

Or, on the File menu, point to Identities, click Manage Identities, and then click New. The New Identity dialog box will open.
2. Type your name in theType Your name box.
3. Click to select the Require Password check box if you want to set a password for this identity, and then click OK.
4. Click Yes in the Identity Added dialog box. Outlook Express asks whether you want to log on as a new user.

If you click Yes, you will be prompted for information about your Internet connection. If you click No, the current user remains logged on.

Read more...

Read and send messages in other languages with Outlook

When you receive a message in a different language, the message must be marked with information about the character set (alphabet) that was used to create it in order for Outlook 2000 to be able to display the message. When you forward or reply to the message, Outlook keeps the character set of the original message. Including character set information with a message is called encoding.
Occasionally, you may receive messages that aren't encoded. For these messages, Outlook uses the default encoding for unmarked messages that's specified for your computer. This default is set automatically based on the Regional Settings (system local settings) of your operating system. The default setting appears in the International Options dialog box. (On the Tools menu, click Options, click the Mail Format tab, and then click International Options.)
The default encoding might not work for some of the international messages that you receive. For example, if your default is Western European and you receive an unmarked message that uses a Greek character set, the message might display boxes or question marks instead of readable text. To fix this problem, you need to change the encoding of that specific message to Greek so Outlook can display the correct characters and provide Outlook Support to read and send the email massage.
Changing the encoding of a message
By default, there are a number of languages already enabled when you install Microsoft Office 2000. As a result, the character sets for these languages are listed in Outlook so you can change the encoding of any unmarked message to the character set used to create the message.
Change the encoding of a received message
1. Open the message.
2. On the View menu, point to Encoding, and then click the character set (alphabet) you want to use.
3. Click Yes.
Encoding doesn't only apply to messages that you receive. It also applies to messages you send. Outlook automatically uses the default encoding for outgoing messages (also specified in the International Options dialog box mentioned above); however, you can specify a different encoding for a specific message.
Enable a language
1. On the Windows taskbar, click the Start button, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Language Settings.
2. Click the language you want to enable.
Once you've enabled the language, its character set is available in the encoding list in Outlook.

Read more...

Outlook Audio Text Feature

While it's true that e-mail can make communication more efficient, it's also true that the volume of messages can get overwhelming quickly. And, too much e-mail can make you feel out of control.

Outlook 2007 includes features to help you control e-mail Support volumes, find what you need, and act when and where action is required. Some of these features have been with Outlook Support all along, and some are new to this version. The good news is that all these features are flexible; so you'll be able to adapt them to fit your own organizational style.

This course will give you a glimpse of what's available. As you learn, you may find that some features are more your style than others. That's okay. Once you know what works for you, you'll see how easy it is to get out of your Inbox and into your day.

To learn more about this course, read the text in Goals and About this course, or look at the table of contents. Then click Next to start the first lesson.

Read more...

Microsoft Outlook security features

Microsoft Outlook is designed to help protect your computer from viruses and junk e-mail messages. The following information focuses on the virus protection features in Outlook.

Macro security

Outlook itself cannot detect whether a virus is present. Macro viruses are spread through attachments, not the e-mail message itself. Microsoft Office achieves macro virus protection by using the High macro security setting as the default. With the High setting, you can run only digitally signed macros from trusted sources or macros that you created yourself, as long as the installed add-ins and templates are trusted. Unsigned macros are automatically disabled.

Note Signing a macro is similar to getting a legal document notarized by a legal authority or getting your passport stamped by a government official. Electronic certificates are used to sign the macro code. Certificates are issued by a certificate authority, such as a bank, government, or software company, which should be trusted sources. For example, all macros that are pre-installed with Office are signed by the developers who created them using certificates issued by Microsoft that vouch for their authenticity.

If you change the macro security level to the less secure Medium setting, you automatically receive a warning each time you open a document that contains a macro. You can select an option in the Security Warning dialog box about whether to run the macro. Disable Macros is the default button.

Note If the security setting is set to Low, Outlook will not warn you before running a macro. Therefore, all macros are run automatically without your intervention. Because of the potential security risk, Microsoft does not recommend that you use the Low setting.

Before you scan Outlook e-mail messages, check with the anti virus program vendor to make sure it is compatible with Outlook. Some anti virus programs can cause problems with Outlook. If want to protect your pc to unwanted programs (Virus). So I want to share my Experience to protection to virus and Computer support assistance.

Read more...

What is Macro viruses

A macro is a series of commands and instructions that are grouped together as a single command to accomplish a task automatically. If you perform a task repeatedly in an application, you can automate the task by using a macro. You can store macros in documents, worksheets, or templates, which makes them available whenever a new file based on that template is created. For example, Microsoft Word stores user-recorded macros in the Normal template (Normal.dot) by default, so that they are available for use with every Word document. When you open the Word document, the macro runs. A macro virus is a virus program written in Microsoft Visual Basic® for Applications, the same macro language used in legitimate macros. A macro virus can also run automatically when you open a document unless there are safeguards in place. Most Microsoft Office programs display a confirmation dialog box when you choose to open a document that contains macros.

How do viruses spread?

The Melissa virus in March 1999 spread in the form of an e-mail message with an attached Word document that contained a macro virus. Anyone who opened the attachment triggered the virus. The virus would then send the document (and therefore itself) in an e-mail message to the first 50 people in the person's address book. The e-mail message contained a friendly note that included the person's name, so the recipient would open the document, thinking it was harmless. The virus would then create 50 new messages from the recipient's address book. As a result, the Melissa virus was the fastest-spreading virus ever seen and forced a number of large companies to shut down their e-mail systems.

The important thing to remember is that just because an e-mail message appears to come from someone you trust, this does not mean the file is safe or that the sender had anything to do with it. Also, keep in mind that when you share files with another user, the attached macro or script is included with the file. Therefore, be careful when you share files, and scan the files with an antivirus program before you open them. You can choose from many antivirus application vendors.

Important Before you scan Outlook e-mail messages, check with the antivirus program vendor to make sure it is compatible with Outlook. Some antivirus programs can cause problems with Outlook. If want to protect your pc to unwanted programs (Virus). So I want to share my Experience to protection to virus and Computer support assistance.

Read more...

Turn an Outlook item into another type of item

You can also view an animated version of this procedure, Animation: Turn an Outlook item into another type of item.

Has this happened to you? You've had a lengthy e-mail conversation and now you realize a face-to-face meeting is necessary. Instead of creating a new meeting request and then copying and pasting text from the e-mail message, you can use the Outlook AutoCreate feature to quickly create a meeting request and capture all the information in your e-mail thread. And best of all, AutoCreate lets you convert any item into an item of another type, such as a contact into a task or a note into an appointment.

Step to Turn an Outlook item into another type of item

1. Drag the message onto the Calendar icon on the Outlook Bar.
2. Enter the location for the meeting, and then make any changes and select any additional options you want on the Appointment tab. (Relevant information from the message has already been added to fields in the new meeting request. The entire message appears in the meeting text box.)
3. On the Actions menu, click Invite Attendees.
4. Enter a name or names in the To box.
5. Click Send.

That's it. You've turned an e-mail message into a meeting. Now that you know how easy it is to use AutoCreate, see what other kinds of items you can create from existing items.

Note If you prefer menu commands, you can select the item and then click Copy to Folder on the Edit menu to create a new item.

Read more...